1. Refunds Eligibility:
1.1. We offer a full refund to purchasers who have not logged into the web app.
1.2. Once a user logs into the web app, no refunds will be allowed.
2. Requesting a Refund:
2.1. To request a refund, please contact our customer support team within 5 days of your purchase.
2.2. Provide your purchase details, including the order number, date of purchase, and the email address used for the purchase.
2.3. Our customer support team will review your request and respond within a reasonable timeframe.
3. Exceptions:
3.1. Refunds will not be granted in the following cases: – If a user has logged into the web app after the purchase. – If a user has accessed or utilized any features or services provided by the web app.
3.2. We reserve the right to deny refund requests that do not meet the eligibility criteria mentioned in section 1.
4. Processing Refunds:
4.1. If your refund request is approved, we will process the refund within 14 business days.
4.2. The refund will be issued using the original payment method used for the purchase.
5. Support and Assistance:
5.1. If you have any questions regarding our refund policy, please contact our customer support team.
5.2 Our team is available to assist you and address any issues you may encounter.
By making a purchase, you acknowledge and agree to comply with the terms and conditions of this refund policy.
Please note that this refund policy is subject to change without prior notice. It is recommended to review the refund policy periodically for any updates.
Thank you for your understanding and cooperation.
Global Tendo La Upendo Inc info@keys2empower.org
Effective Date 01/01/2023
